• 0404 612 811

Newcastle, Lake Macquarie, Lower Hunter

Our Guarantee Chem-Dry Nova


Our Guarantee Chem-Dry Nova

As the independent owners and operators of Chem-Dry Nova - we guarantee to deliver top quality service, products and results.  We use only products developed and manufactured by Harris Research Laboratories, the research arm of Chem-Dry International. These products have been exhaustively tested and as many as 50 products have green accreditation from independent laboratories in the United States. 

We are proud to represent Chem-Dry in the Newcastle and Hunter Regions and are certain you will be delighted with the results when Chem-Dry Nova cleans your carpets, rugs and upholstery.

Our Service Guarantee

  • Arrive at your premises as the arranged time or keep you updated if there is a delay.
  • Conduct a thorough pre-inspection and advise of any problem areas or stains and provide solutions.
  • Present ourselves in a professional, clean and tidy manner
  • Use only the highest quality Chem-Dry approved products.
  • Use only Green Certified products for Pre-Spray, Protect, Clean and Deodorise if required.
  • Move and replace any furniture which can be picked up by one person.
  • Leave your home tidy and your carpets and upholstery drier, cleaner and healthier.
  • Ensure you are happy with the quality of the work and provide a written receipt if required.
  • Our aim is to create the highest possible level of customer satisfaction. 

Satisfaction Guarantee

Our Guarantee Chem-Dry Nova

Chem-Dry Nova stand behind our products and services and guarantee that if you are not 100% happy with your carpets or upholstery when we are finished that we will re-attend to rectify any problems, within reason.

Please note:  If your carpets are in an extreme condition of deterioration, discolouration or dilapidation we cannot guarantee to repair these types of faults. In no way do we guarantee that we can return your carpet to new, however, we guarantee to do our utmost to remove dirt and stains where possible.  We will give you a realistic outcome based on the condition of your carpets but cannot address physical wear and tear and in some instances stains simply cannot be removed. However, if Chem-Dry can't do it then nobody can.

Chem-Dry Nova

0404 612 811

Our Guarantee Chem-Dry Nova
Our Guarantee Chem-Dry Nova
Our Guarantee Chem-Dry Nova